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The Beginning of Six Sigma
Data Collection Plans
The Project Scope of a Team and Team Dynamics
Teams – Paradigm Shifts
Determining Customer Needs and Requirements
Quality Function Deployment and the House of Quality
Critical to Quality Tree and Kano Model
Process Mapping and SIPOC
Data Collection Plans Part I, II,III
Root Cause Analysis
Other Tools and Techniques
Design of Experiments
Ten Questions Regarding Six Sigma
Course Wrap Up