DMAIC is Six Sigma’s signature framework for process improvement. It provides a structured way of improving a process.

Video: The DMAIC Song

Key Attributes

A DMAIC improvement process:

  • Is data-driven.
  • Is followed in a strict sequence.
  • Uses all five steps.

The Five DMAIC Stages

The five stages we use are:

  • Define: Collate what we already know about the existing process.
  • Measure: Collect further data about the existing process.
  • Analyze: Identify the core problems that we’ll address.
  • Improve: Plan, test, and implement solutions.
  • Control: Set up supports to ensure that successful solutions are sustainable.
Video: Introduction to DMAIC

Note how this is reminiscent of the Deming wheel or Shewhart Wheel: Plan-Do-Study-Act).

History of DMAIC

Michel Harry & Bill Smith created “MAIC” – the methodology that evolved to become DMAIC.

Harry includes the following strategy elements in the traditional approach to Six Sigma:

  • (R) Recognize the true state of your business
  • (S) Standardize the systems that prove to be best-in-class
  • (I) Integrate best-in-class systems into the strategic planning framework.

Define Phase

Lean Methodology video on the Define phase of DMAIC

Summary

In the Define phase, you collate a lot of information that you already have available. You’ll:

  • Understand the project, including its purpose and scope.
  • Map the current process.
  • Determine whether the process is a good candidate for DMAIC.
  • Detail customer expectations.
  • Estimate timelines and costs.

Should you use DMAIC?

Some projects aren’t suitable for this process. For example:

  • It’s already very clear what the problem is, and how to solve it.
  • There’s no or little available data on the process to be improved.
  • Managers and leaders do not support improvements to this process.
  • The process does not directly impact key performance indicators.
  • Measuring process improvements would be difficult or impossible.
Video: What makes a good project? from 100% Effective

Further information about the Define phase

For more information about the Define phase, the steps to go through and the tools to use, see Define Phase (DMAIC).

Measure Phase

Lean Methodology video on the Measure phase of DMAIC

Summary

You’ve mapped the existing process, you understand the project, and you’ve decided that this is a good DMAIC candidate. You’ve listed customer expectations and estimated the times and costs involved.

Your next phase involves a lot of measurements. You need to have baseline figures so that you can accurately assess progress in later phases.

During this phase, you will:

  • Identify the data that you need to collect.
  • Decide what measurements to use.
  • Figure out what methods to use to collect your measurements.
  • Determine the level of variation that you’ll be dealing with.
  • Collect the data as per previous points.

Further information about the Measure phase

For more information about the Measure phase, the steps to go through and the tools to use, see Measure Phase (DMAIC).

Analyze Phase

Lean Methodology video on the Analyze phase of DMAIC

Summary

In the Analyze phase, you work with the data that you collected in the Measure phase. You’ll:

  • Identify defect causes.
  • Analyze these to pinpoint the root cause.

Further information about the Analyze phase

For more information about the Analyze phase, the steps to go through and the tools to use, see Analyze Phase (DMAIC).

Improve Phase

Lean Methodology video on the Improve phase of DMAIC

Summary

You’ve identified the root cause of your issue in the Analyze phase. Now you need to come up with a solution. You’ll:

  • Pull in people who perform or oversee the process.
  • Brainstorm potential solutions.
  • Determine criteria for selecting a solution.
  • Weigh potential solutions against the criteria.
  • Pick a solution.
  • Test the chosen solution.
  • Measure the results and compare them to the Measure phase data.

Further information about the Improve phase

For more information about the Improve phase, the steps to go through and the tools to use, see Improve Phase (DMAIC).

Control Phase

Lean Methodology video on the Control phase of DMAIC

Summary

Once you’re happy that the chosen solution will improve the process, it’s time to implement the Control phase. This is where you actually implement said solution, but there are some other tasks too:

  • Document the solution.
  • Collect data about how the solution is working in production.
  • Put supports in place to ensure that the solution is permanent, not temporary.
  • Set up a plan to deal with any issues that might arise.
  • Plan handover to the operations personnel.

Further information about the Control phase

For more information about the Control phase, the steps to go through and the tools to use, see Control Phase (DMAIC).

DMAIC Tollgate Reviews

You’ll typically review progress regularly with your sponsors. This kind of review, especially when ending one phase and moving on to the next, is called a Tollgate review.

Learn more about DMAIC tollgate reviews here.

Comments (4)

H Ted,

Can DMAIC tools or methodology can be used in FOCUS PDCA project? what tools are relevant? What tools are not relevant?

I hadn’t heard of FOCUS so thank you for mentioning it so I could look it up.

DMAIC is an offshoot of the PDCA process (As is Agile and many other frameworks) so I’m inclined to say yes, it is.

Here’s how I would see it stacking up:

Plan -> D: Define, M: Measure, A: Analyze
Do – > I: Implement.
Check -> C: Control.
Act -> C: Control (specifically Control Plans which could be a simple process, return to Implement and do a new thing, or even return to Define / Measure / Analyze)

Thanks for the great question!

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