Use the Define Phase of DMAIC to qualify a project to see if it is worth doing, if it is a good fit for the Six Sigma approach, and to set the stage for the project. Like a good reporter, learn the background of what is being asked and focus on the 5Ws – Who, What, When, Where, and Why. This becomes evident when you use the tools below to identify scope, goals, and rationale.

DMAIC Define Phase Overview

Project Selection

Project Management

Current State Process Analysis

Voice of Client

Six Sigma Black Belt Certification Define Phase Questions:


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Question: Which of the following tools is commonly used in the define phase of a project? (Taken from ASQ sample Black Belt exam.)

(A) Affinity diagram
(B) Control chart
(C) Failure mode and effects analysis
(D) Data collection checklist

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Comments (2)

I think you have your proactive and reactive subheadings flipped under Voice of Client. As the examples listed under reactive are actually proactive.

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