What is Quality?

What is Quality Definition and Quotes

Quality is a customer determination which is based on a customer’s actual experience with a product or service, measured against his or her requirements – stated or unstated, conscious or merely sensed, technically operational or entirely subjective – always representing a moving target in a competitive environment.
Arman Feigenbaum

What is Quality videos


Reliability. Photo by

Quality & Reliability

  • 70% of quality issues are design related.

Life Cycle Cost


Reliability Measures

Mean time to Failure & Mean time between Failure

MTTF and MTBF are measures of reliability, which can be described as quality over time.


Add examples and calculations.

What is Quality? Additional Articles

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