• Understand the formula Q x A = E
  • Define a stakeholder
  • Understand that resistance to change is natural
  • Identify the four types of resistance
  • Understand the stakeholder analysis chart
  • Understand threat opportunity matrix and modifications of systems and structures

There are four major types of resistance when considering the Six Sigma formula for success: Technical, Political, Cultural and Individual.

Results are excellent if the acceptance and tactics of Six Sigma are optimal.

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