Learning how to define a process is one of the critical aspects of identifying the improvement project or problem-solving projects.
Ask ten people, “What is quality?” and you’ll get ten different answers. Look at industry definitions of ‘quality’ and how to measure it.
Process performance metrics are used to measure the current and future value of our processes. Learn Six Sigma metrics you can use.
Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!