The Kano model is a framework designed to prioritize features based on the degree to which they will satisfy or delighted the users.
X Bar S Control Charts are a type of control chart often used to examine the process mean and standard deviation over time.
A cause and effect matrix is a six sigma tool that prioritizes the key process input variables based on priorities of customer outputs.
Joseph M Juran was a quality luminary that focused on top management involvement, the quality trilogy, quality cost measurement, and Pareto analysis.
Walter Shewhart is often referred to as the “Father of Quality Control” – he worked as a process engineer for Western Electric and Bell Labs.