Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!
Data analysis is a fundamental requirement in the Six Sigma methodology for identifying process inefficiencies and reducing defects.
A Gantt chart is a planning and tracking tool that helps you track the dependencies between tasks and chart project progress.
Basic six sigma statistics is the foundation for six sigma projects. Numerically describe the data that characterizes process Xs & Ys.