A spaghetti diagram is a visual flow of the activity of a process and is used to reduce waste and identify areas for improvement.
Ask ten people, “What is quality?” and you’ll get ten different answers. Look at industry definitions of ‘quality’ and how to measure it.
Team Dynamics, Mechanics & Communications is divided into what teams do (meetings, process) and how they do it (decision making).
Don’t stifle team conflict; you’ll kill your team’s creativity. Instead, get your team to manage and resolve conflict constructively.
Customer identification is a crucial step in the Voice Of Customer (VOC) process. With this in mind, you can design products for their needs.