Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.
Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!
DMAIC Tollgate Reviews occur at the end of each phase of a Six Sigma Project. Here we communicate progress to stakeholders.
We use Stakeholder Analysis to identify stakeholders, classify them using Six Sigma tools, weight their input, and keep them informed.