Use the Define phase of DMAIC to see if the project is worth doing & if Six Sigma is a good fit for what is needed to be accomplished.
Many companies think they know what their clients want. Very few take the time to confirm. In Six Sigma we use Voice of Client to be sure.
Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!
DMAIC Tollgate Reviews occur at the end of each phase of a Six Sigma Project. Here we communicate progress to stakeholders.