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Study notes and guides for Six Sigma certification tests
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Category: Define

Ted Hessing

Types of Teams

Posted by Ted Hessing

Many different types of teams are used to attack different Six Sigma projects. Closely follow several of the examples in this article.

This entry was posted in Define, Team Management Basics and tagged ASQ, Black Belt, QuestionSet, Villanova. Bookmark the permalink.
Ted Hessing

Stages of Team Growth

Posted by Ted Hessing

When you put together a Six Sigma team, you want to merge individuals into a cohesive team that will work together.

This entry was posted in Define, Team Management Basics and tagged ASQ, Black Belt, Green Belt, QuestionSet, Yellow Belt. Bookmark the permalink.
Ted Hessing

Define Phase (DMAIC)

Posted by Ted Hessing

Use the Define phase of DMAIC to see if the project is worth doing & if Six Sigma is a good fit for what is needed to be accomplished.

This entry was posted in Define and tagged ASQ, Black Belt, Green Belt, IASSC, QuestionSet, Villanova. Bookmark the permalink.
Ted Hessing

Voice of Customer, Voice of Client (VOC)

Posted by Ted Hessing

Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.

This entry was posted in Define, Process Basics and tagged ASQ, Black Belt, Green Belt, IASSC, QuestionSet, Villanova. Bookmark the permalink.
Ted Hessing

Critical to Customer (CTC)

Posted by Ted Hessing

Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.

This entry was posted in Define and tagged ASQ, Black Belt, needs more. Bookmark the permalink.
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