The Lean philosophy can be used to remove waste from all processes in a number of different ways. One area is the transmission of information about your business or process.
A matrix diagram shows the relationships between two concept. (Ex. project objective, methods, results, causes, people, etc)
Critical to Client is a distillation what we found obtaining Voice of Client into actual, measurable concepts that we can use to judge our performance.
A check Sheet is a data collection tool that usually identifies where and how often problems appear in a product or service.