A SIPOC is a process mapping tool to help visualize a process and its influences. Typically you do not want more than 7 steps.
- S: Suppliers provide inputs to the process.
- I: Inputs define the material, service and/or information that are used by the process to produce the outputs.
- P: Process is a defined sequence of activities, usually adds value to inputs to produce outputs for the customers.
- Only 7 steps here. Any more is hard to follow. You can use an Affinity Diagram to reduce larger processes to a few key steps.
- O: Outputs are the products, services, and/or information that are valuable to the customers.
- What do clients pay for?
- Must do for every client type / area of your company.
- C:Customers are the users of the outputs produced by the process
Internal inputs and processes are usually easy for a DMAIC team to access in the define phase. Suppliers are usually cooperative with their data – you’re paying them! There are usually difficulties in collecting useful customer information. There are unintended end users of products and services. A variety of different information gathering tools and techniques may need to be applied.
- S: Hosting company, designer, developer, graphic artist, internet provider, phone company, coffee shop, bidding sites, boutique code / apps, user feedback & design reviews, shopping cart, payment processor
- I: Design, Logos, content, code
- Meet with client, understand needs;
- measure current state;
- Competitor / SEO research;
- present &agree to options;
- Develop; Deliver & get feedback
- O: Website, mobile website, back end website, database, scheduling utilities, email newsletters, social media profiles
- C: The customer, website visitors
SIPOC and Process Mapping
How the Supplier, Input, Process, Output, Customer (SIPOC) sequence affects process mapping.