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Tag: voice of customer

Quality Function Deployment (QFD) and House of Quality (HOQ)

Posted by Ted Hessing

Quality Function Deployment (QFD) and House of Quality (HOQ) is a structured approach for defining customer requirements.

This entry was posted in Customer Focus, Define and tagged ASQ, Black Belt, Download, Green Belt, QuestionSet, Villanova, voice of customer. Bookmark the permalink.

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