Cost of Poor Quality (COPQ) is the cost associated with providing poor quality products or services to the customer.
Learn how to analyze your Six Sigma projects using financial measures. This will give you insight into the wider effects of your efforts.
A Critical to Quality Tree (CTQ Tree) is a tool that turns customer needs into specific, measurable, and actionable performance requirements.
The Plan Do Check Act Cycle, aka A Deming wheel, Shewhart wheel or Shewhart Cycle is the foundation of continuous improvement frameworks
A SIPOC (Supplier, Input, Process, Output, and Customer) is a high-level process mapping tool to help visualize a process and its influences.