The Improve Phase (DMAIC) leverages data to help you make informed decisions, develop a solution, and give it the best chance of success.
A control plan is a documented quality control strategy. Typically, you’ll have one per product or service that you offer.
Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.
Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!