Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!
DMAIC Tollgate Reviews occur at the end of each phase of a Six Sigma Project. Here we communicate progress to stakeholders.
Data analysis is a fundamental requirement in the Six Sigma methodology for identifying process inefficiencies and reducing defects.
We use Stakeholder Analysis to identify stakeholders, classify them using Six Sigma tools, weight their input, and keep them informed.