Customer identification is a crucial step in the Voice Of Customer (VOC) process. With this in mind, you can design products for their needs.
One of the most frequent questions I get asked is how to get started in a quality field. I’ve long wanted to write an article I could direct people to.
Rational sub grouping is the process of organizing the data into groups which were produced basically under the same conditions
The Sum of Squares technique calculates a measure of the variation in an experiment. Used in Designed experiments and Anova.
Visual Factory is a Lean concept that offers much to Six Sigma, too. We use it to communicate information quickly and easily, using graphics.