-Teams are formed to pursue some goal. (Ex. to improve the internal efficiency of an organization)
Build, Develop and optimize.
Forming, storming, norming, and performing.
Building Phase / Forming
- Leader provides direction and the group is not certain of their roles and responsibilities.
- The leader does not usually delegate responsibilities.
- Team does not have the skills and experience to complete tasks or accurately prioritize them.
- Individuals become members of a group, are anxious about their roles and responsibilities, and are hesitant to participate in discussions.
- Team may ask the following questions during this phase:
- Why am I on this team, and how will I fit in?
- How will I benefit from working on this team?
- Are the team’s goals the same as mine?
- The most difficult phase to work through.
- Marked by conflict within the group as team members push boundaries and challenge authority in attempt to clarify the team’s goals, values, and norms.
- The team may feel overwhelmed at the amount of work ahead of them.
- Team members may find that their initial expectations of the team are far different than the realities of trying to accomplish something together.
- Team members resist seeking out the opinions of others.
- Team improvement skills have not been developed.
- Team interpersonal skills are still being developed.
- Team members learn to cooperate and support one another while establishing patterns of communication and behavior.
- Finds members being more tolerant of each other and accepting of the diverse perspectives and personalities that each member brings to the group.
- This is the most advanced stage. Here, a team is fully mature.
- The team functions at its highest level of productivity and the focus of each member shifts from individual to group concerns.
- The team leader provides the least amount of control.
- The team has demonstrated the ability to effectively make accurate decisions.
- Most likely to have a recap meeting in this phase.
- Team members may be asking the following questions:
- What is the ideal way for our group to function most effectively?
- How can we best measure progress towards our goals?
- Somewhat optional in several Six Sigma BOK’s
- The group is preparing to disband or is facing major changes in its mission, membership, or environment. Members often regress to unproductive team behaviors
Question: “Forming, Storming, Norming, and Performing” are terms that describe(Taken from ASQ sample Black Belt exam.)
Answer: (c) This is an easy answer of stages of team growth. None of the other 3 make sense.