Graphical analysis is one of the critical aspects of Six Sigma projects. It is an effective way to visualize data patterns.
The Kano model is a framework designed to prioritize features based on the degree to which they will satisfy or delighted the users.
A cause and effect matrix is a six sigma tool that prioritizes the key process input variables based on priorities of customer outputs.
Joseph M Juran was a quality luminary that focused on top management involvement, the quality trilogy, quality cost measurement, and Pareto analysis.
Walter Shewhart is often referred to as the “Father of Quality Control” – he worked as a process engineer for Western Electric and Bell Labs.