A data collection form is a best practice of data collection. It’s a way of recording your approach to obtaining the data you need to perform your analysis.
A response plan sets out what to do if a process doesn’t meet one of the quality assurance requirements in the control plan.
The Central Limit Theorem states that the distribution of the sample means approaches normal regardless of the shape of the parent population.
A Pareto Diagram is a bar chart that re-orders the categories so they are rank-ordered from the largest total occurrences to the smallest.
Kaoru Ishikawa noticed that a lack of internal coordination affects a customer’s needs. Improved cooperation -> better quality & efficiency.