A cause and effect matrix is a six sigma tool that prioritizes the key process input variables based on priorities of customer outputs.
Joseph M Juran was a quality luminary that focused on top management involvement, the quality trilogy, quality cost measurement, and Pareto analysis.
Walter Shewhart is often referred to as the “Father of Quality Control” – he worked as a process engineer for Western Electric and Bell Labs.
Creating a pilot plan can help you execute, monitor and evaluate results. It is an experimental test of your solution on a limited scale.
Causal theory, in Six Sigma terms, means that you create output (y) from an input (x) and a function (f). Clear as mud so far? Don’t worry.