Critical to Customer (CTC), encompasses the essential requirements or attributes necessary for satisfying a customer’s needs or expectations.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!
DMAIC Tollgate Reviews occur at the end of each phase of a Six Sigma Project. Here we communicate progress to stakeholders.
Data analysis is a fundamental requirement in the Six Sigma methodology for identifying process inefficiencies and reducing defects.
A road map to using Six Sigma to manage your process helping you achieve great business results, delight your customers, and impress your colleagues.