Balanced Scorecards & Dashboards

The Balanced Scorecard is a set of performance targets and results relating to four dimensions of performance—financial, customer, internal process and innovation.

When using a balanced scorecard, the customer’s perspective helps the organization understand what the customer values?

ROI is a financial performance indicator.

Examine how to apply balanced scorecards in diverse industries

Core processes feed into sub-processes that then feed into dashboard measures.

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