What is a Balanced Scorecard?
How do you create a balanced scorecard?
Core processes feed into sub-processes that then feed into dashboard measures.
What are the main dimensions of a balanced scorecard?
The Balanced Scorecard is a set of performance targets and results relating to four dimensions of performance—financial, customer, internal process and innovation.
How do You incorporate the customer’s perspective on your score card?
When using a balanced scorecard, the customer’s perspective helps the organization understand what the customer values?
ROI is a financial performance indicator.
When Would You Use a Balanced Scorecard?
Examine how to apply balanced scorecards in diverse industries
Describe KPIs and KPOVs
How are KPIs & KPOVs related to score cards?
What actions can you take / should you take depending on what you see on your scorecard?