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Home  /  Six Sigma Study Guide Articles  /  Process Basics

Category: Process Basics

Ted Hessing

How to Define a Process

Posted by Ted Hessing

Learning how to define a process is one of the critical aspects of identifying the improvement project or problem-solving projects.

This entry was posted in Basic Process Tools, Define, Measure, Process Basics and tagged ASQ, Black Belt, Green Belt, IASSC, Villanova, Yellow Belt. Bookmark the permalink.
Ted Hessing

What is Quality?

Posted by Ted Hessing

Ask ten people, “What is quality?” and you’ll get ten different answers. Look at industry definitions of ‘quality’ and how to measure it.

This entry was posted in Define, Process Basics and tagged ASQ, Black Belt, Green Belt, IASSC, Villanova, Yellow Belt. Bookmark the permalink.
Ted Hessing

Process Performance Metrics

Posted by Ted Hessing

Process performance metrics are used to measure the current and future value of our processes. Learn Six Sigma metrics you can use.

This entry was posted in Define, Process Basics and tagged ASQ, Black Belt, Download, Green Belt, IASSC, QuestionSet, Villanova. Bookmark the permalink.
Ted Hessing

Voice of Customer, Voice of Client (VOC)

Posted by Ted Hessing

Voice of Customer (VoC) is the key to customer-centric improvement. Learn practical methods and tools to tranaslate feedback into action.

This entry was posted in Define, Process Basics and tagged ASQ, Black Belt, Green Belt, IASSC, QuestionSet, Villanova. Bookmark the permalink.
Ted Hessing

Critical to Quality (CTQ)

Posted by Ted Hessing

Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!

This entry was posted in Define, Process Basics and tagged ASQ, Black Belt, Green Belt, IASSC. Bookmark the permalink.
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