Learning how to define a process is one of the critical aspects of identifying the improvement project or problem-solving projects.
Ask ten people, “What is quality?” and you’ll get ten different answers. Look at industry definitions of ‘quality’ and how to measure it.
Process performance metrics are used to measure the current and future value of our processes. Learn Six Sigma metrics you can use.
Many companies think they know what their clients want. Very few take the time to confirm. In Six Sigma we use Voice of Client to be sure.
Critical to Quality (CTQ) requirements are necessary for delivering customer-favorite products and services & lead to fanatical customers!