What are Business Processes?
Describe the relationship among various business processes (design, production, purchasing, accounting, sales, etc.) and the impact these relationships can have on business systems. (Understand)
Helpful resources
- https://courses.lumenlearning.com/wm-introductiontobusiness/chapter/reading-functional-areas-of-business/
- https://courses.lumenlearning.com/wmopen-introbusiness/chapter/functional-areas-of-business-2/
- https://quizlet.com/179044944/introduction-to-business-processes-chapter1-quiz-flash-cards/
- http://www.csun.edu/~dliu/IS551%20PPTs/ERP_01%20-%20Biz%20Functions,%20Processes,%20Data%20and%20Sys%20Dev%20(Edited).pdf
What is Business Process Management?
Business Process Management is a way to understand, control, and improve and organization’s processes to deliver value to stakeholders. This is a key concept of Six Sigma. You want to use systematic methods to create the best possible business results instead of improving local components. (Optimize the whole.)
Deming Customer Model:
- Process inputs, controls, outputs are each interdependent.
- Statistical models can be used to control and guide these inputs.
- Process feedback can be used to redesign existing systems and make them better.
Juran Measures Quality:
- Effectiveness: How well the output meets the customer’s needs.
- Efficiency: the ability to be effective at the least cost.
- Adaptability: How well you can be effective and efficient in the face of change.
Comments (2)
When I clicked on KPIV.KPOV, the contents show Balanced Scorecard and Dashboard. Just wondering if the content was correct ?
Hi Mong,
While this page is a bit underconstruction, the link to KPOV is accurate.
Sometimes I’ll group related concepts together into a single resource. If you’ll read the linked article, you’ll see a robust section on KPIs & KPOs.
Best, Ted.