What are Business Processes?

Describe the relationship among various business processes (design, production, purchasing, accounting, sales, etc.) and the impact these relationships can have on business systems. (Understand)

Helpful resources

What is Business Process Management?

Business Process Management is a way to understand, control, and improve and organization’s processes to deliver value to stakeholders. This is a key concept of Six Sigma. You want to use systematic methods to create the best possible business results instead of improving local components. (Optimize the whole.)

Deming Customer Model:

  • Process inputs, controls, outputs are each interdependent.
  • Statistical models can be used to control and guide these inputs.
  • Process feedback can be used to redesign existing systems and make them better.

Juran Measures Quality:

  • Effectiveness: How well the output meets the customer’s needs.
  • Efficiency: the ability to be effective at the least cost.
  • Adaptability: How well you can be effective and efficient in the face of change.

Tools and Techniques to Enable Business Process Management


Comments (2)

When I clicked on KPIV.KPOV, the contents show Balanced Scorecard and Dashboard. Just wondering if the content was correct ?

Hi Mong,

While this page is a bit underconstruction, the link to KPOV is accurate.

Sometimes I’ll group related concepts together into a single resource. If you’ll read the linked article, you’ll see a robust section on KPIs & KPOs.

Best, Ted.

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