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Home  /  Six Sigma Study Guide Articles  /  Customer Requirements

Category: Customer Requirements

Ted Hessing

Critical to Safety (CTS)

Posted by Ted Hessing

Critical to Safety requirements are based on the safety of customers. This includes safety standards & workplace health and safety rules.

This entry was posted in Customer Requirements, Define and tagged ASQ, Black Belt. Bookmark the permalink.
Ted Hessing

Critical to Delivery (CTD)

Posted by Ted Hessing

Critical to Delivery requirements revolve around delivering a product successfully to a customer. When a customer makes an order, there are several expectations they might have around the delivery of it:

This entry was posted in Customer Requirements and tagged ASQ, Black Belt. Bookmark the permalink.
Ted Hessing

Critical to Cost (CTC)

Posted by Ted Hessing

Critical to Cost requirements relate to a customer’s needs around the cost of your product, including factors like shipping and taxes.

This entry was posted in Customer Requirements, Define and tagged ASQ, Black Belt. Bookmark the permalink.
Ted Hessing

Critical to X (CTX)

Posted by Ted Hessing

Critical to X requirements are elements of a project that are important to the customer. Six Sigma projects aim to improve these elements.

This entry was posted in Customer Requirements, Define and tagged ASQ, Black Belt. Bookmark the permalink.
Ted Hessing

Kano Model

Posted by Ted Hessing

The Kano model is a framework designed to prioritize features based on the degree to which they will satisfy or delighted the users.

This entry was posted in Customer Requirements, Define and tagged ASQ, Black Belt, Villanova. Bookmark the permalink.

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