Walter Shewhart is often referred to as the “Father of Quality Control” – he worked as a process engineer for Western Electric and Bell Labs.
Introducing Six Sigma culture to an organization requires a shift in thinking from top management to ground-level staff.
Use Porter’s Five Forces to analyze your competitiveness in the marketplace: buyers, suppliers, rivalry, new entries, and substitution.
Design for Excellence (aka Design for X, DFX) is a systematic approach for designing where X is the objective for the product or process
To be an effective change agent, you must recognize the importance of your own perceptions and the perceptions of those around you.