Customer identification is a crucial step of Voice Of Customer (VOC) process. A customer is a person or company who purchases product or services.
The history of lean involves luminaries such as Toyoda, Ford, Ohno, Taylor and many others. Read about their accomplisments and contributions.
Six Sigma Roles and Responsibilities shows up on each certification exam. Here’s a quick study guide that can help you ace those portions.
All Six Sigma exams require knowledge of the Founding Fathers of Six Sigma and the Quality Movement. Here is a great study guide & reference for you:
Genichi Taguchi contributed several important concepts to the field of quality including the Taguchi Loss Function and Taguchi Robust design.