Team Dynamics, Mechanics & Communications

This is divided into what teams do (meetings, process) and how they do it (decision making)

Team mechanics

-agendas, times, locations
–Ex Agendas and meeting mins are distributed.
Team communication
-A communication process is completed when feedback is received.
–Ex. Task is assigned, worker acknowledges the task and describes how he will perform the task.

 

Effective communication

-Necessary as communication supports everything a business does.
-Does not ensure success, but lack of it will lead to failure.

-Ensures that the business objectives are understood.
-Tests for understanding / feedback is received.

Communication types
-One-way comms
–letters, reports, computer messages, and email.

Team Facilitation

Ground rules should be established as a preventive measure to avoid misconduct, not as a reactive measure.

Team Meetings

Team meetings should be reviewed in terms of process, results, and relationships.
-Learning the teamwork process and improving the work process.

 

Team Decision Making

Types of decision making

  • Authoritarian
    • Should not be used on a Lean Six Sigma project
  • Consultative
    • You decide to seek input from the team before making a decision.
    • Ex. polling the group to see if we should continue with a meeting if a team member is sick.
  • Consensus
    • achieving consensus is the preferred method of decision making in a Lean Six Sigma team
    • The most effective decision-making method in Six Sigma
  • Voting
  • 100% agreement

Decision Making Techniques

  • Brainstorming
  • Hitting and running
  • Negative Polling:
    • Is there anyone who disagrees with these ground rules.” Very quick.
    • a negative poll is conducted when the meeting facilitator asks a question such as, “Does anyone disagree with the ideas we just discussed?” If everyone is silent, the team will know that everyone is in agreement and the team can move on to a new issue without a great deal of time being wasted.
    • A technique used to establish agreement within a team without taking a great deal of time.
  • Multivoting
  • Nominal group technique

Team Facilitation

Ground rules should be established as a preventive measure to avoid misconduct, not as a reactive measure.

 

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