- Understand the formula Q x A = E
- Define a stakeholder
- Understand that resistance to change is natural
- Identify the four types of resistance
- Understand the stakeholder analysis chart
- Understand threat opportunity matrix and modifications of systems and structures
There are four major types of resistance when considering the Six Sigma formula for success: Technical, Political, Cultural and Individual.
Results are excellent if the acceptance and tactics of Six Sigma are optimal.