History of Organizational Improvement and the Foundations of Six Sigma


Six Sigma was originally developed by Motorola – first by Bill Smith, then Mikel Harry as a general approach to measuring quality in business performance terms. Over the years, especially in the 1990s continuous improvement tools and methods were developed by Deming, Juran, Shewhart, Ishikawa, Shingo and Taguchi.



Now it has evolved be a project driven approach to process improvement that follows the five-step process known as the DMAIC cycle. This process has been used by the world’s best companies to save and make billions of dollars.

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