Kaoru Ishikawa noticed that a lack of internal coordination affects a customer’s needs. Improved cooperation -> better quality & efficiency.
The Quincunx demonstrates that adjusting a process to “correct” it to the controls actually makes a process more out of control. I always remember it by recalling Bob Barker’s plinko board!
Variation can introduce waste and errors into a process. Six Sigma DMAIC is an excellent framework for reducing variation and waste.
You will learn what is meant by target value, the different types of targets out there, and how we pinpoint the targets your customers expect
How to determine baseline project sigma is one of the key aspects of the Measure phase. It is part of the data collection plan.